While a lot of FixMeStick customers run a monthly scan of their computers, some are left wondering why this is so important. We’re often asked, “How often should I run my FixMeStick?“. We’re here to give you the down-low on the importance of running regular scans, and to answer some of your other FixMeStick questions. Keep on reading to find out what you can do to make your computer fast, clean, and safe, and keep it that way!

I received an email from FixMeStick reminding me to run a scan each month. But is that really necessary?

Did you know that FixMeStick finds malware on more than 80% of the computers it scans, even though 99% of our customers run antivirus software? Cybercrime has become so advanced that malware is now designed to hide from antivirus software.

Unfortunately, no antivirus software is perfect due to the sheer volume of new and novel malware threats released every day. By using your FixMeStick every month, you are equipping yourself with a second defense against computer viruses. Think of it as a monthly deep clean, whereas your antivirus software is simply preventative.

My scan says no viruses were found, is that good?

This is great news! If the FixMeStick doesn’t find any malware, that simply means your computer hasn’t been infected by any new viruses since your last scan. If you think your computer is still infected, please let us know – we offer a “Virus Removal Guarantee“! Because there are so many new viruses released every day, no single antivirus company can promise to detect them all.

The FixMeStick is powered by an embedded multi-scanner that combines industry-leading technology from multiple antivirus engines and accesses even more engines in the cloud to achieve up-to-the-second responses to the latest threats. So if you think the FixMeStick may have missed something, our technical support team can help. You can contact us via email at Support@FixMeStick.com.

To keep your computer clean, only connect to secure websites, only download extensions and applications from the app store, and use an antivirus program in partnership with your FixMeStick! We’ve partnered with McAfee Total Protection to get a special discount for FixMeStick customers. Save more than 65% because you’ve cleaned your computer with the FixMeStick virus removal device. Click HERE to redeem this special offer now! 

Not ready to invest in an antivirus? Check out our article on how to choose between a free and paid antivirus program HERE. 

After running my FixMeStick my computer is still slow. What should I do?

There are a number of factors that can contribute to a slower computer speed. The FixMeStick is a virus removal device, and if there are viruses on your computer that are causing a slower performance speed, running a FixMeStick scan can definitely help speed up your computer’s activity.

However, if your scan results show that your computer is clean, then the speed of your computer is more likely caused by an issue unrelated to viruses. Contributing factors could be how old the computer is, the number of programs and files you have on your computer, or your computer’s memory.

Alternatively, you can use a PC optimization tool to help clear out non-malicious files that clutter up your computer and slow it down. Our pick is System Mechanic! Click HERE to learn more, and save up to 50% on your subscription to System Mechanic! 

FixMeTip: Looking for tips on how to speed up a slow computer? Check out our article HERE for PCs or HERE for Macs!

Does the FixMeStick need to connect to the Internet to scan?

No, you can still run a full scan of your computer without the internet. However, you won’t receive crucial updates that protect you from newly released viruses. You may have noticed “Step 3, Updating Malware Definitions” when running your scan. This step is very important.

Essentially, this means the FixMeStick is receiving the names and definitions of newly released viruses, so it knows exactly what to look for when it scans each of your files. If the FixMeStick does not connect to the internet, it doesn’t receive these updates about the latest threats, leaving your computer at risk of a virus going undetected.

FixMeTip: Having difficulty connecting to the internet in a scan? Click HERE for our recommended troubleshooting steps for PCs, or HERE for Macs.

Give yourself peace of mind, and stay on top of viruses by scanning your computer every month with the FixMeStick!

Have a question? Leave us a comment below or send us an email to support@FixMeStick.com.