We are now starting conversations with our customers via email and chat. We simply can’t find enough friendly and empathetic people to work on our Customer Support team to talk on the phone all day. We could outsource to a call center, but we want to maintain the high quality of our customer service and give you the best possible care. We can only do that by continuing to run our support team out of our headquarters in Montreal, QC Canada.
That doesn’t mean we won’t call you! If you contact us and we determine it’s best to troubleshoot over the phone, we will!
We understand that some people prefer phone support. Sometimes you just want to talk to a real person. You can be confident that we are actual people who love fighting viruses and answering your questions.
You can start a conversation with us in the following ways:
Live Chat: Visit www.fixmestick.com and look for the ‘chat’ icon floating on the lower right-hand corner. We are available Monday through Saturday, 10am – 6pm Eastern Time.
Email: Send us a message anytime at firstname.lastname@example.org
Ticket: Visit our Help Center at support.fixmestick.com and click on ‘Submit a request’ in the upper right-hand corner.
Thanks for your understanding, and we looking forward to seeing you on chat!