This week we’re covering technical support scams: how they happen, how to spot them and what to do if you fell for it. This week’s FixMeTip focuses on the last one– what to do when you realize that the “technical support” you are receiving isn’t legitimate. What are your next steps?
1- Turn the system completely off.
This will put an end to external meddling, at least for the time being. This is a crucial step, especially if you’ve allowed someone to remote connect to your computer without double checking their credentials. If you’re going to allow someone to access your computer, make sure you are dealing with a trusted company. Additionally, you should always be the one contacting said company– not the other way around.
2- Contact your financial institution.
Do not hesitate to call your bank if you suspect something. Chances are, your bank has encountered this scam– or one similar– in the past. However, you’ll want to contact them as soon as possible.
3- Run a FixMeStickⓇ scan.
As most of you know, we recommend running a scan about once a month; however, if something out of the ordinary happens– like falling for a technical support scam– it’s definitely a good idea to clean up your system as soon as possible.
Stay scam-aware! Check out our other scam-related blog posts below.