FixMeTip: What to Do if You Fell for a Technical Support Scam

Hi folks!

This week we’re covering technical support scams: how they happen, how to spot them and what to do if you fell for it. This week’s FixMeTip focuses on the last one– what to do when you realize that the “technical support” you are receiving isn’t legitimate. What are your next steps?

1- Turn the system completely off.

This will put an end to external meddling, at least for the time being. This is a crucial step, especially if you’ve allowed someone to remote connect to your computer without double checking their credentials. If you’re going to allow someone to access your computer, make sure you are dealing with a trusted company. Additionally, you should always be the one contacting said company– not the other way around.

2- Contact your financial institution.

Do not hesitate to call your bank if you suspect something. Chances are, your bank has encountered this scam– or one similar– in the past. However, you’ll want to contact them as soon as possible.

3- Run a FixMeStickⓇ scan.

As most of you know, we recommend running a scan about once a month; however, if something out of the ordinary happens– like falling for a technical support scam– it’s definitely a good idea to clean up your system as soon as possible.

FixMeStick


Stay scam-aware! Check out our other scam-related blog posts below.

Real vs. Fake FixMeStick
6 Signs You Are Speaking with a Tech Support Scam
What You Need To Know: Phishing Scams

9 comments

  1. Evelyn - Reply

    I fell for this scam because my computer was acting up. Now when I get on I can only work for about 5minutes and I get kicked off. I run fix me stick but it hasn’t helped what else could it be?

    • FixMeStick® - Reply

      Hi Evelyn,

      We would recommend calling into our support line at 1-888-530-6125 to resolve this issue! We have an excellent customer support team that would be happy to assist you.

      Best,
      The FixMeStick® Team

    • FixMeStick® - Reply

      Hi Evelyn,

      I think it would be worth it to discuss this issue with our support team so you can describe the problem in greater detail. We’ll be able to give you better advice on how to move forward. You can reach us at 1-888-530-6125!

      Best,
      The FixMeStick® Team

  2. RICHARD McMAHON - Reply

    I RECEIVED A VIRUS THAT FIX-ME-STICK WAS UNABLE TO CORRECT. I HAD TO DUMP AND RELOAD EVERYTHING I HAD ON MY COMPUTER. THE INFECTION WAS:

    RDN/YahLover.worm!055BCCA9FEC

    IS THERE A WAY THAT FIX-ME-STICK COULD CLEAR THIS TYPE INFECTION?

    • FixMeStick® - Reply

      Hi Richard,

      We would recommend you call into our support line at 1-888-530-6125 to speak with one of agents about this!

      Best,
      The FixMeStick® Team

    • FixMeStick® - Reply

      Hi Richard,

      We would recommend calling into our support line at 1-888-530-6125 in order to work through this infection. Our hours of operation are 9AM-7PM EST Monday-Saturday.

      Best,
      The FixMeStick® Team

  3. Randy Watkins - Reply

    Had a virus after installing windows10 which I still use.When my computer started to act up there were tech services through my IP they were a separate service was suspicious from the beginning so I dropped them an cleaned my system.

    • FixMeStick® - Reply

      Hi Randy,

      Nice quick thinking! We hope you also ran a FixMeStick scan at that time!

      Best,
      The FixMeStick® Team

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