What Happened When We Contacted Scammers Pretending to be “FixMeStick Support”

Have you seen the fake ads for “FixMeStick support”? These usually pop up when you type in “FixMeStick support” or “FixMeStick Phone number” into a search engine like Google. Do not trust them.

Just last week we had a customer scammed by one of them. To illustrate, we decided to contact these fraudsters ourselves and investigate. Keep reading below to check out what happened when we contacted a scammer!

To learn more about scams, checkout some popular scam articles below:

6 Signs of a Tech Support Scam
What Is Google Doing To Address Support Scams?
Tech Support Scam Guide published by the Federal Trade Commission

Often when you search for “FixMeStick support” or “FixMeStick Phone Number” in search engines like Google, there are fake support sites looking to scam you. Often these websites give out fake phone numbers for FixMeStick.

Search engine listings for both real and fake FixMeStick support.

If you’ve been scammed by these people, you are not alone. On average, 1 in every 10 Americans lost money in a cyber scam last year. This equals to around $400 per scam, to a total of $9.5 billion in losses in just 12 months.

One of the scams is “FixMeStick Repair Tool“. It promises a smorgasbord of PC fixes. If you search for other security products, you’ll see similar results with the product name switched out. 

We downloaded and installed this ‘tool’ on an old laptop we had in the office that we knew was clean and had nothing on it. It did several scans and we waited for the results.

Sure enough, it reported back that the PC was vulnerable and damaged and needed to be repaired.

We used one of these fake tools to scan a computer that we knew was clean, the fake tool reported many problems with the computer.

It offered to ‘repair’ these issues but after you click “Start Repair” it redirects you to a page prompting you to pay and provide your personal information: 

Of course, we didn’t want to pay so we decided to try and uninstall the program. They did not make that easy, which is a good sign you’re dealing with an illegitimate company.

When you try to uninstall any legitimate program it should give you an option to remove it easily. But for this program, when we tried to uninstall it, we saw a popup for a special offer to purchase another one of their products. These aggressive marketing tactics and the abundance of popups are important warning signs. 

5 Key Takeaways About FixMeStick:

  • FixMeStick does not outsource customer support – everything from support to our warehouse is located in Montreal, Canada. 
  • FixMeStick’s domain will only ever be fixmestick.com or support.fixmestick.com and it will always be secured, so check for “https” in the web address.
  • FixMeStick does not install anything onto your computer. Everything runs off of the USB, which is why you have to plug in the FixMeStick every time you run a scan.
  • FixMeStick’s support is always free. We will never charge you for additional cleaning. We offer a free, virus removal guarantee – if you think you still have a virus after running FixMeStick, please contact us!
  • FixMeStick does not repair registry issues, though we can recommend a good partner product that does, it’s called System Mechanic! If you’re dealing with a slow and cluttered PC, click HERE to try System Mechanic TODAY.

Do you have experience with tech support scams? Share your stories or tips on avoiding these tech support scammers in the comment section below!